退款政策

At IFA, we want you to feel confident with your purchase. Please review our return and exchange policy carefully before placing your order.

Returns

All sales are final. We do not accept returns or offer refunds for change of mind, sizing, fit, colour preference, or other personal reasons.

Returns and refunds will only be considered if an item is confirmed to be defective, damaged, or incorrect upon arrival.

If you receive a defective, damaged, or incorrect item, please contact us at support@theifa.ca as soon as possible after receiving your order. Please include your order number and clear photos showing the issue so our team can review your request.

If the issue is confirmed to be our responsibility, we will provide the appropriate resolution.

Exchanges

Eligible items may be exchanged within 7 days of receiving your order.

To qualify for an exchange, the item must:

  • Be unworn, unused, and unwashed
  • Be free from stains, odours, makeup, perfume, pet hair, or any signs of wear
  • Have all original tags attached
  • Be returned in its original packaging
  • Include proof of purchase

Items that do not meet these conditions will not be accepted for exchange.

Exchange Shipping

Customers are responsible for all shipping costs associated with an exchange, including the cost of returning the original item and shipping the replacement item.

Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping service when returning an item for exchange. IFA is not responsible for packages lost or damaged during return transit.

Please contact support@theifa.ca before sending any item back. Items returned without prior approval may not be accepted.

Final Sale Items

Sale items, promotional items, gift cards, and items specifically marked Final Sale are not eligible for return or exchange, except in the case of a confirmed defect or incorrect item.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or different from what you ordered, contact us at support@theifa.ca with your order number and photos of the item.

Once reviewed and approved, we will arrange an appropriate replacement, exchange, or refund depending on the circumstances.

Refunds for Approved Claims

Refunds are only issued for approved defective, damaged, or incorrect-item claims when a replacement or other suitable resolution is not available.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card provider.

Contact Us

For any questions regarding returns or exchanges, please contact:

IFA
Email: support@theifa.ca